Shipping policy

Shipping Policy:

At Velnora, we process and dispatch all orders within 1–3 business days of payment confirmation. We deliver across Pakistan using trusted courier partners, with standard delivery taking 3–7 business days depending on your location. Orders to major cities such as Karachi, Lahore, and Islamabad are typically delivered faster, while remote areas may require additional time. You will receive a tracking number via email or SMS once your order has been shipped.

Shipping charges are calculated at checkout based on your delivery address and order size. We are not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control. If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date and we will do our best to resolve the issue promptly. For any shipping-related queries, feel free to reach out to our support team.